Information, Payments, Orders & Deliveries

Facts & Information


**All of New Zealand is now in the Orange Traffic Light setting. Please be aware that there may be a delay to your delivery due to increased demand throughout the country. Please contact the delivery service detailed on your confirmation email if you have any issues.**


Whether you're at home or at work, ordering online from Wishbone is quick and easy and can be done at anytime of the day.

We deliver food Monday to Friday - feel free to have a look around and see what takes your fancy from our online menu.

To make it even easier you can now search our food according to dietary requirements using The Wishbone Strip TM, so if you’re looking for gluten free, dairy free, low fat, meat free or vegan food you can quickly find products made just for you! Or treat your friends and family with a Wishbone Voucher, delivered electronically.

For special events why not check out our catering menu. We also offer on-site catering at Wishbone ASB Sports Centre, Wellington and Wishbone Middlemore Hospital, Auckland.

Delivery Locations & Times


To quickly find out delivery options for your address: add an item to your cart, click check out, and our calendar will show available delivery times.

Please note that we are unable to deliver to PO boxes & rural addresses.‍

Wellington Suburbs Delivery: available Monday to Friday, includes Upper Hutt & Porirua

$10 delivery fee for orders over $30 | $15 for orders under $30 | free delivery on orders over $150
(use code WB22FREIGHTFREE)

Morning Delivery: 8am-11am

Lunch Delivery: 10am-1pm (order by 9am)

Afternoon Delivery: 1pm - 4pm (order by 12pm)

Evening Delivery: 4pm-7pm. (order by 12pm)


New Zealand Wide: next day delivery service

North Island (o/s Wellington suburbs): $20
South Island: $35
Free delivery on orders over $150 (use code WB22FREIGHTFREE)

Delivery between 8am-5pm*, available Tuesday - Friday (order by 12pm the day prior)

* Please note this is the targeted delivery time given by courier post. Deliveries to business addresses will usually be delivered by 9am.

Delivery Fees

*Delivery fees subject to change*

Wellington Suburbs Delivery: $10 (for orders over $30) | $15 (on orders under $30)

Next Day North Island delivery (includes Auckland & Christchurch): $20

Next Day South Island delivery: $35

Free delivery on orders over $150 (use code WB22FREIGHTFREE)

How it’s delivered


To keep our food chilled we have created a custom insulated box to keep the food cool while it’s being delivered to your door, we also use ice packs to ensure maximum chilled-ness.

In addition to this, we use the Perishable Items option for shipping through Courier Post, which ensures the packages are kept in a cool room until they are delivered to your door.

*Please make sure you are there to receive your package or have someone pop it in the fridge for you as you will need to get your meals into chilled storage once you've received them.

How to track an order


Once your order has been received, you will be sent a confirmation email as well as a separate email with a tracking reference.

Please follow the instructions in this email to track your delivery, or contact NZ Post directly.

I Need Help


While we hope our online store will be easy to use and cover everything you need to know, we appreciate you may have questions!

You are welcome to email us online@wishbone.co.nz, or if you'd prefer to talk to a real person, please call us on 04 496 3388.

We'll be happy to help you out! If you've already placed an order please have your order reference handy.

For orders made over the phone we can send out an invoice with payment details.

Catering Orders


Catering orders have a confirmation policy of 48 hours for Wellington, and 72 hours for the rest of country

We offer free delivery for on-site catering facilities at our Middlemore Hospital & ASB sports centre cafes.

Wishbone Guarantee


Wishbone is made with 100% love by professional chefs every single day, so we hope you will be fully satisfied with your order.

Every product carries our QC seal of approval and a best before date.

If you are not satisfied with your order or any products are damage, please email us at:online@wishbone.co.nz within 24 hours of receiving your order so we can investigate this and discuss providing you with a replacement or refund.

Please note: we are unable to replace a product that was ordered by mistake. However, if we include an incorrect product in your order we will credit you for the missing product.

Payment


We accept all major credit cards and can assure you that online transactions are secure through our paying and billing service provider Payment Express using Px Pay 2.0.

Payment Express hosts and manages the payment page, which is secured by its own SSL certificate.

Product Range


We are currently offering a smaller range of all our favourite products for our online store.

If something is not available online please visit one of our stores located throughout the country for our full range, or drop us a line with your suggestions: YourSay@wishbone.co.nz

Cancellations


Once the payment has been processed and you’ve received a confirmation email, it is not possible to cancel your order.

At this point processing of your order is underway and cannot be reversed.